Returns & Refunds at Flowers Peckham
Fresh Flowers Guarantee for Peckham
At Flowers Peckham, we are committed to delivering only the freshest flowers to families, individuals, and businesses across Peckham. Every bouquet or arrangement is hand-prepared by our skilled florists and quality-checked before dispatch, so you can enjoy lasting beauty with every delivery. As a trusted local florist, we understand how important freshness is in expressing your sentiments and brightening spaces.
Damaged or Faulty Flowers on Arrival
If you receive flowers that are damaged or not as expected upon arrival, please accept our apologies for any inconvenience. To help us resolve this quickly, we kindly ask that you notify us within 24 hours of delivery. Please provide details and a photo of the damaged or faulty flowers. This information assists us in ensuring both swift resolution and improved service for our Peckham community.
Our Freshness Window
We guarantee the freshness of our blooms for a minimum of five days from delivery, provided care instructions are followed. Our team selects only the finest stems to ensure your arrangement gives you maximum enjoyment. If your flowers do not meet our freshness standards within this window, please get in touch so we can make it right.
Refunds and Replacements: Your Options
Flowers Peckham offers flexible solutions if you experience an issue with your order:
- Replacement: For damaged or faulty flowers, we are happy to arrange a replacement bouquet, delivered promptly to your Peckham address or the intended recipient.
- Refund: If a replacement is not suitable, we can offer a full or partial refund to the original payment method, depending on the nature of the issue.
Our intention is always to ensure your satisfaction, and we act as swiftly as possible upon receiving your complaint and supporting information.
How to Raise a Complaint
If you need to make a complaint about your order, our service, or your experience with Flowers Peckham, we want to hear from you. Please contact us with your order details and a clear description of the issue. Including photographs can help us address your concerns faster. We aim to respond to all complaints within one working day and to resolve them in a fair, professional manner. Your feedback helps us enhance our service to Peckham’s households and businesses.
Why Choose Us?
Flowers Peckham proudly serves our local community with trust, quality, and care. By choosing us, you support a Peckham florist dedicated to delivering exceptional flowers, reliable customer service, and a peace-of-mind guarantee on every bouquet. Thank you for making us part of your moments, celebrations, and businesses in Peckham.
