Legal Terms for Peckham Flower Delivery Customers

Online Flower Delivery Peckham - Terms & Conditions

Introduction

Welcome to Flowers Peckham. These Terms & Conditions (“Terms”) set out the basis on which we supply flowers and related products and services via our online store to customers in Peckham and the surrounding areas. By placing an order through our website, you agree to be bound by these Terms. Please read them carefully before confirming your order. If you do not agree to these Terms, you should not use our website or order our products.

Flowers Peckham aims to make the online flower delivery process simple and enjoyable for our customers in Peckham and the surrounding neighbourhoods. These Terms apply to all purchases and deliveries within our stated delivery zones.

Order Process

Customers can place orders for flower bouquets, arrangements, and related gifts through our website. The order process is as follows:

Browse our online catalogue and select the desired flower arrangements or products.
Add the selected products to your online shopping basket.
Proceed to checkout where you will be asked to provide delivery details, including the recipient’s name, address in Peckham or a surrounding area, and any specific delivery instructions.
Review your order summary for accuracy, including product selection, delivery date, recipient information, and any personal message you wish to include.
Confirm acceptance of these Terms by ticking the relevant box.
Click to proceed to payment, which finalises your order. Your order is only confirmed when payment is received in full and you receive an order confirmation from us by email.

Please ensure your delivery details are correct, as Flowers Peckham cannot be held responsible for delays or non-delivery due to incorrect information provided by you.

Product Availability and Substitution

All products are subject to availability. Our flowers are seasonal and, on occasion, certain varieties or colours may not be available. In such cases, we reserve the right to substitute with flowers of equal or greater value and similar style, maintaining the overall design of your selected arrangement. If a significant change is required, we will endeavour to notify you prior to delivery whenever possible.

Payments

Payment for all orders must be made at the time of purchase via the secure payment gateway provided on our website. We accept most major debit and credit cards. Alternative payment methods may be offered from time to time and will be displayed at checkout.

All prices are listed in pounds sterling (GBP) and include VAT where applicable. Delivery charges may apply depending on the destination within Peckham and surrounding areas; these will be displayed at checkout prior to payment. Your order will not be processed or dispatched until full payment is received.

Please retain your payment confirmation and order number for your records. This information will be required in any correspondence regarding your order.

Delivery of Flowers

We deliver exclusively to addresses within Peckham and its adjacent areas. Available delivery options and estimated timeframes will be outlined during checkout. While we make every effort to deliver on your requested date, please note that delivery times are not guaranteed due to factors beyond our control, such as adverse weather or traffic conditions.

If the recipient is not available at the time of delivery, our driver may leave the flowers with a neighbour or in a safe and sheltered location at the premises, as deemed appropriate. A delivery notice will be provided where possible. If delivery is refused or the address proves unreachable after reasonable attempts, you will be contacted to make alternative arrangements, which may incur an additional fee.

Cancellation and Changes to Orders

You may cancel or amend your order for flower delivery Peckham provided you notify us at least 24 hours before the scheduled delivery date. After this point, order preparation may already be underway and cancellation or changes may not be possible. Requests received after this deadline may be subject to a charge or may not be fulfilled.

If you wish to cancel, please provide your order number and relevant details. Refunds for valid cancellations will be processed using the original method of payment and may take up to 7 working days.

In the event of an issue with your order, such as unsatisfactory quality or non-delivery, please contact us as soon as possible. Where we are at fault, we will offer a replacement, alternative arrangement, or refund, as appropriate and at our sole discretion. Photographic evidence may be required in the case of damaged or substandard products.

Returns and Refunds

Due to their perishable nature, fresh flowers and floral arrangements are normally non-returnable. However, if your order does not meet our standards or you receive an incorrect item, please contact us within 24 hours of receipt. We aim to resolve issues swiftly and will assess each case individually. Where appropriate, we will provide a replacement or a full or partial refund.

Please note that we cannot accept returns or provide refunds for items that have been mishandled, poorly cared for, or not stored as instructed upon receipt. For non-perishable items such as vases or gifts, our standard returns policy applies, and items may be returned unopened and in their original condition within 14 days of receipt, at your expense, unless faulty.

Limitation of Liability

Flowers Peckham will use reasonable care and skill in fulfilling your order and delivering your flowers. However, we do not accept liability for any indirect, special or consequential losses, loss of profits, or business interruption arising from your use of our products or services, except as required by law.

Our total liability in respect of any claim shall be limited to the amount paid for the order in question. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited by law.

Flowers Peckham is not responsible for delays outside our reasonable control, including but not limited to supply chain disruptions, transport delays, or extreme weather.

Customer Obligations

By placing an order, you confirm that:

You are over 18 years of age and legally capable of entering into binding contracts.
Any details provided by you for the purpose of ordering are accurate, current, and complete.
You will comply with all instructions provided for the care and storage of products upon delivery.

Intellectual Property

All content, photographs, designs, and logos displayed on the Flowers Peckham website remain the intellectual property of Flowers Peckham or its licensors. You may use this website solely for the purpose of purchasing flowers and related products for personal, non-commercial use. Any unauthorised reproduction or use of materials is strictly prohibited.

Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data. All information collected during the order process is handled in accordance with our Privacy Policy and applicable UK data protection laws. Your data will be used solely to process your orders and provide customer service or, where you have consented, to send you marketing communications. Your payment details are processed securely and are not stored by Flowers Peckham.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms, the website, or any transaction conducted via Flowers Peckham’s services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

Flowers Peckham reserves the right to update or amend these Terms at any time and without prior notice. The version of the Terms in force at the time you place your order will apply to that order. Any substantial changes to the Terms will be made available on our website.

General Provisions

If any provision of these Terms is found to be invalid or unenforceable by a competent authority, that provision will be limited or eliminated to the minimum extent necessary and the remainder of the Terms will remain in full force and effect. A failure by Flowers Peckham to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

These Terms constitute the entire agreement between you and Flowers Peckham regarding your use of our online shop and flower delivery services in Peckham and the surrounding areas.

Note: These Terms & Conditions apply to all customers placing orders for online flower delivery within Peckham and neighbouring districts. Please contact our team if you have any questions regarding these Terms or your specific circumstances prior to placing your order.